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Where do we deliver?

toysrus.com.hk delivers only within Hong Kong.

Delivery service is available for local address in Hong Kong only, except for the restricted area and the Outlying Islands (including Lantau Island (except Tung Chung), Peng Chau, Lamma Island, Cheung Chau, Po Toi) in Hong Kong. No delivery service for any address outside Hong Kong.

Our Couriers

Toys"R"Us Hong Kong uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees

Shipping Fee is calculated based on the order amount (Net). Free Standard Delivery for order amount (Net) over HK$499.


Order amount (Nett, HK$)

Delivery Charge (HK$)









499 or above

Free Delivery

Shipping costs start from $35.00.

Shipping fees are shown in your cart once you have logged into your toysrus.com.hk account. If you have previously registered with toysrus.com.hk you can log in at anytime. First time shoppers will need to create an account with toysrus.com.hk first and provide your delivery address.

Additional delivery charge

If the destination is not accessible by lift, deliveryman will arrange delivery at the nearest unloading point, e.g.: ground floor of the building, carpark, village entrance, public mailbox, etc.

In case customer need to move upstairs or downstairs services to customer’s house, the following additional charge will be charged by delivery service company. Deliveryman will call before arrival, to confirm the arrival time & location, (i.e. either at unloading point or at customer house with additional charge).


floor^ (additional charge HK$)
each (up or down)


^For the continued stair, it will be counted as one floor.

12 stairs count as one floor, the stairs are calculated from the carpark, village entrance, etc.

*Customers are required to pay the "delivery service company additional fee" (no refund), it will be collected by the deliveryman when delivery. Only cash is available.

Estimated Delivery Time


Delivery Service

Estimated Delivery Time


Free Delivery or Regular Delivery

Delivery within 4-5 working days.

  • Regular delivery is available on Mon to Sat, 8am – 9pm, excluding delivery on Sun and Hong Kong public holidays.
  • Not available for bulky items.

Bulky Items Delivery

Delivery within 7-10 working days.

  • Our store staff will contact you to confirm the delivery date & time.
  • Not available on Sun & Public Holidays.

Orders are typically dispatched within 1-3 business days of the order being placed. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only, and are not guaranteed.

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us Hong Kong is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.