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Where do we deliver?

toysrus.com.hk delivers only within Hong Kong.

Delivery service is available for local address in Hong Kong only. No delivery service for any address outside Hong Kong.

Special delivery paid by cutsomer could be arranged for no service area of regular delivery service. Please contact our customer service before placing order.

Regular delivery service cannot deliver to the restricted area. Areas required special permission for vehicle access (including Wong Shek Pier in Sai Kung). Hong Kong International Airport (Chek Lap Kok) and the Outlying Islands (including Lantau Island (except Tung Chung, Discovery Bay and Ma Wan), Peng Chau, Lamma Island, Cheung Chau, Po Toi) in Hong Kong. 

We cannot provide delivery service to below locations: Community treatment facilities, Community isolation facilities and Community isolation hotels.

Our Couriers

Toys"R"Us Hong Kong uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees (For online purchase)

Shipping Fee is calculated based on the order amount (Net). Free Standard Delivery for order amount (Net) over HK$349.

 

Order amount (Nett, HK$)

Delivery Charge (HK$)

From

To

1

348.9

50

349 or above

Free Delivery

Shipping costs start from $50.00.

There is no minimum purchase amount and service charge for Click and Collect service.

Shipping fees are shown in your cart once you have logged into your toysrus.com.hk account. If you have previously registered with toysrus.com.hk you can log in at anytime.

Additional delivery charge

If the destination is not accessible by lift, deliveryman will arrange delivery at the nearest unloading point, e.g.: ground floor of the building, carpark, village entrance, public mailbox, etc.

In case customer need to move upstairs or downstairs services to customer’s house, the following additional charge will be charged by delivery service company. Deliveryman will call before arrival, to confirm the arrival time & location, (i.e. either at unloading point or at customer house with additional charge).

 

floor^ (additional charge HK$)
each (up or down)

30*

^For the continued stair, it will be counted as one floor.

12 stairs count as one floor, the stairs are calculated from the carpark, village entrance, etc.

*Customers are required to pay the "delivery service company additional fee" (no refund), it will be collected by the deliveryman when delivery. Only cash is available.

Estimated Delivery / Ready for Collection Time

Delivery Service

Estimated Delivery / Ready for Collection Time

Details

Free Delivery or Regular Delivery

Delivery within 3-7 working days.

  • Regular delivery is available on Mon to Sat, 8am – 9pm, excluding delivery on Sun and Hong Kong public holidays.

Special Delivery

Delivery within 5-10 working days.

  • Courier company staff will contact you to confirm the delivery date & time.
  • Not available on Sun & Public Holidays.

Click & Collect

Ready for collection within 48 hours

 

Orders are typically dispatched within 1-3 business days of the order being placed. We will always do our best to deliver / ready within the estimated timeframes but please note that Estimated Delivery / Ready for Collection Times are estimates only, and are not guaranteed.

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us Hong Kong is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

Staff from delivery company will call you at the day of delivery. All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

Click & Collect

Click & Collect is a whole new shopping experience defined by you! Providing you with a more convenient way to purchase online and collect at a Toys"R"Us store of your choice!

You'll be spoiled for choice! Larger range of toys, exclusive product range, accessibility of pick-up points and no additional cost for delivery!

1. Shop online and choose your preferred store
2. Get notified via Email in 48 hours in normal circumstances, when your order is ready for collection
3. Collect in stores by presenting your notification email.

 

Remarks:

1. There is no minimum purchase amount for Click and Collect service.

2. Pick up location cannot be changed after order placed.

3. Customer must be pick up their order within 10 days of receiving pick up notification email. Outstanding pickup orders will be cancelled and refund accordingly.

4. Customer should be presenting their notification email, which contains Order number and Pickup number.

5. Toys”R”Us reserves the right of final decision in case of disputes.

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