click & collect

Click & Collect is a whole new shopping experience defined by you! Providing you with a more convenient way to purchase online and collect at a Toys"R"Us store of your choice!

You'll be spoiled for choice! Larger range of toys, exclusive product range, accessibility of pick-up points and no additional cost for delivery!

1. Shop online and choose your preferred store.
2. You will receive a notification Email when your order is ready for collection.
3. Collect in stores by presenting your notification email.

Expect Ready for Collection Time:

Remarks:

1. There is no minimum purchase amount for Click & Collect service.
2. Certain items and stores are not available for Click & Collect service. You could choose our delivery service option.
3. If ordered items found out of stock, item will be removed from order and arrange refund. Remains items in the order will continue process. Customer will be notified by email.
4. If you ordered a pre-order item, You will receive notification email when order is ready for collection when items available. Please refer to product description for expected dispatch time. For order mixed with non pre-order items, customer are required to pick up those non pre-order items first.
5. Pick up location or delivery method cannot be changed after order placed.
6. Customer must be pick up their order within 7 days of receiving pick up notification email. Outstanding pickup orders will be cancelled and refund accordingly. For pre-order, no refund will be arranged and leftover item will be handled by us.
7. Customer should be presenting their notification email, which contains Order number and Pickup number.
8. Gift wrapping not available for Click & Collect order in advance since order is required to check when collection.
9. We will always do our best to ready within the estimated timeframes but please note that Estimated Ready for Collection Times are estimates only and are not guaranteed.
10. Toys"R"Us reserves the right of final decision in case of disputes.