Sylvanian Families Red Roof Tower House

Home Delivery service

• Delivery service is available to Hong Kong Island, Kowloon, New Territories, and designated outlying island areas (i.e., Lantau Island, Cheung Chau, Ping Chau, Lamma Island and Ma Wan) only. Restricted areas, other non-listed outlying islands, and areas requiring vehicle permit access (i.e., Wong Shek Pier in Sai Kung) are excluded.
• Orders above $349 (after discount) can enjoy our free delivery service. (expect specified products)
• Additional delivery charges will be applied to orders below $349 accordingly.
• Orders will be delivered within 2-5 working days once the order is confirmed under normal circumstances. (Except pre-order items, special order items and items required stock arrangement)

Click & Collect service

• This is free service with no minimum purchase amount for Click and Collect service.
• Orders normally available for collection at next day 5pm.
• Certain items are not available for Click & Collect service. You could choose our delivery service option.

For more information, please visit our Help Center.

For our full exchange and return policy please visit the Help Centre.

All electronic and computer items, peripheral products and accessories, app-controlled toys, video game hardware and software, blind pack items (include game cards and trading cards), Hotwheels diecast, shopping bags, food and consumables, promotional gifts, seasonal products, discounted items and pre-order items are non-refundable and non-exchangeable.