0 - 6 months
7 - 11 months
12 - 24 months
0 - 2 years old
3 - 5 years old
6 - 9 years old
10 years old+
Despicable Me
My Little Pony
Edu Science
Monsters University
Universe of Imagination
Thomas And Friends
Remote Control
Just Like Home
Totally Me
Hot Wheels
Fast Lane
Children bikes & accessories
Fisher- Price
Family Games
Animal Alley
Terms and Conditions:
1. Within the given no. of days from date of purchase:
Non-Star Card Members: 30 Days
Star Card Members: 45 days
2. With original purchase receipt.
3. Complete packaging (for baby & children's apparel, attached label tags and hangers are required).
4. All parts intact.
5. Merchandise unopened and unused.
6. Opened merchandise with a manufacturing defect will be exchanged same as the original purchase. Manufacturing defect will be determined upon inspection and at the sole discretion of Toys"R"Us.
7. Exchange per item is accepted once only.
8. Refund will base on the original method of payment.
9. Gift certificates and any promotional coupons are not refundable/exchangeable for cash.
10. All CD, VCD, DVD, video game hardware and software, trading card games, underwear & socks, and consumables sold are non-refundable and non-exchangeable.
11. No refund/exchange will be given on discounted/clearance merchandise.
12. Delivery/assembly fee and plastic shopping bag levy are non-refundable.
13. All exchanges or refunds are to be processed at Toys"R"Us stores.
Toys"R"Us reserves the right of final decision in case of any dispute.
For details, please contact our customer service Hotline at 2287 1888.
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The safety of the toys we sell has always been a top priority at Toys"R"Us. All our toys meet or exceed the international standards for safety and both our suppliers and we follow the advice of the experts in toy safety. The toys we sell are completely safe.

We never compromise on the safety. All the toys we sell have been safe-tested by either the manufacturer or by carefully accredited testing laboratories to meet stringent standards for toy safety.

All items sold at Toys"R"Us must conform to the safety standard of Hong Kong plus EN71 (European) or ASTM963 (USA).

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You have found the perfect gift for your kids, and we make it look extra special... Free gift wrap service for any purchase at Toys"R"Us store, give your kids big surprise!
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